HELP & FAQS
1.Do you have a physical store in any country?
No. we only accept orders and payments online.
2.Can I get some coupon?
To register on our website, you become eligible for special offers, discounts, free gifts, or even a free dress. Visit our website and check your email by subscribing our latest news often to stay updated on these special offers.
3.What kind of payments do you accept?
4. Why can't I receive emails from chellen-prom.com?
Emails from Chellenprom may be blocked from your mailbox, or you may find them in Spam. Also, please make sure you have registered with a correct email.
5. Don’t know to choose which size?
Before choose your size, please refer to our size chart to make sure the size fit you. If you size is not suit for our size chart, then you can choose our custom sizing service.
6. Is your product the same as the picture?
All of our products are the same as the photos.
7. How is the quality of your products?
Our product quality is good relative to our rivals. All of our products are the same as the photos. Products are suitable for price-competitive, non-high-ended market.
8. When can I get my item?
Normally all our items are made to order. Our dress processing time is about 7-15 days and the shipping time is about 5-7 days.The processing time depends on which style of dresses you order.If your dress is heavy handmade it will cost more time.
So if you are hurry, you can choose our rush order. And you’d better contact our customer service (service@ chellen-prom.com) to make sure time is enough for you to your item. We will take care every customer’s order.
9. How can I make a change on my order?
Just contact our customer service ( service@ chellen-prom.com) asap to see whether it can be corrected.
10. How do I return the item I got?
After you received your item, please check it right way. If there is something wrong with our product or you are not satisfied with the product, please contact our customer service (chellen-prom.com) with 3 days after you got it or them.
If you have any other questions, just contact us through chellen-prom.com